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Dealing with society’s most vulnerable members is part of a community service worker’s day-to-day job. As an expression of this, it may mean working with people with physical or mental health problems, socioeconomic disadvantages or other positions of need. A common duty is helping clients connect with other available support services or helping them assemble the documentation they need to be able to find solutions to their problems.

The Community Services Worker diploma program at the National Academy of Health and Business will prepare students for careers in various community service jobs – from community centres to women’s rehabilitation centres – with a heavy emphasis on personal communication and empathy.

Students will learn a variety of personal communication skills as well as practical, hands-on training in areas including:

–          Addictions and mental health
–          Case management
–          Crisis intervention
–          Counselling techniques
–          Conflict resolution
–          Business communications

Often, when a person is in need of help they have multiple challenges that need to be dealt with. Many people are not ready to reach out until they have hit a crisis point. Thus, a community service worker must be empathetic and non-judgmental, whether they are helping re-integrate people after a prison sentence, providing addiction cessation counselling or helping a family build interpersonal skills to allow it to stay together.

As a result, prospective students of the Community Service Worker diploma program should be open-minded and calm, have the ability to navigate high-stress situations and be impartial and highly effective at communicating on a personal, yet professional level.

The Community Service Work diploma program at NAHB is a 41 week program with an additional 11 week job placement after completion.

Career Opportunities

There is a plethora of rewarding career opportunities for students trained in community service, from working as a social worker to providing suicide counselling. On average, community service workers earn around $20 an hour and enjoy the rewarding experience of helping people improve their lives.

Typical careers for graduates include working in group homes or mental health facilities, working for governmental agencies that provide social aid, and working in prisons and other correctional facilities as a counselor.

Typical Job Duties

The typical job duties of someone in the community service sector are incredibly varied, and depend heavily on the type of institution you work for.

Typical duties include:

–          Assessing the progress of clients
–          Providing crisis intervention services
–          Implementing substance abuse treatment programs
–          Coordinating volunteer activities of various organizations
–          Interviewing clients to establish a case history
–          Psychological profiling
–          Counselling clients

Becoming a community or social services worker is a rewarding career move that will ensure a long and fulfilling professional life and help to make a difference in the lives of those who need it most.

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