At an automotive dealership, the Business Manager is the expert that keeps everything running smoothly. They may manage just car sales operations, or alternatively they may also oversee a mechanic’s garage. Regardless, they must master a high level of auto knowledge, while being aware of all the rules and regulations governing the sale and transfer of motor vehicles. This includes financial regulations, rules governing the transfer of title, and the rules regarding the mandatory insurance that vehicles and drivers both must have.
A dealership may be part of a franchise or privately owned, and cater to a specific car manufacturer and their brands, or sell and lease used vehicles. In addition to cars, some may sell trucks, farming equipment or recreational vehicles such as skidoos or ATVs.
Additionally, a Business Manager need to be adept at sales and customer service, and have the people skills to keep everyone on their team happy and working hard. It’s a leadership role, and a successful Business Manager has to understand all the facets of the other auto careers at a dealership to make sure each department is working to capacity.
Departments under their oversight can include:
• Auto Sales and Leasing
• Parts and Warehousing
• Auto Service Operations
• Customer Service
• Advertising and Marketing