An Automotive Service Operations Specialist, sometimes known as a fixed operations specialist, has a broad scope of responsibility encompassing management procedures within a dealership, a repair facility, a body shop and a retail parts store. Today’s automotive companies require top customer service skills to succeed, integrating knowledge of the many diverse aspects of operations.
By acquiring a wide range of expertise, Automotive Service Operations Specialists obtain a high level of versatility to adapt to many kinds of business situations in various types of automotive environments. To work in this profession you need proficient analytical, communication and multi-tasking abilities. It requires a knowledge of car parts and the principles of preparing estimates, for damage repairs, automotive painting and general body shop improvements.
Communication skills are necessary both for sales and marketing, and for managing operations between the different specialized departments of an auto shop. There are increasingly computerized systems in all areas of operations, from diagnosis and vehicle repair to inventory, parts management and the financial side of affairs. A career as a fixed operations specialist means understanding the specifications of different products, procedures for damage analysis and vehicle construction, and being able to interact between the processes of specialists.
After specialized education at a qualified training centre, Automotive Service Operations Specialists have great potential for career growth in any of the most important roles within the automotive service sector: collision estimating, service consultation, and automotive parts and warehousing.