Schools Training

New Words You’ll Learn in Dispatcher Training

27 JUN 2012
Career Path : Automotive

Trucking slang is colourful, fun and absolutely necessary. Dispatchers must master a whole new vocabulary of the road if they are to successfully communicate with the drivers in their fleets.

Dispatcher training term: Book miles

Any graduate of dispatcher training should be familiar with the concept of book miles, which is the distance of travel covered by the load, i.e., paid for by the client.

Why it is important to graduates of dispatcher courses: Dispatchers are responsible for coordinating loads. It is their task to minimize the amount of unpaid-for travel time (see Deadheading below).

Dispatcher training term: Deadheading

Just as dispatch schools teach students about book miles, they also teach students about deadheading, which is the phenomenon of driving a distance without a load.

Why it is important to graduates of dispatcher courses: Dispatchers need to co-ordinate loads and drivers to minimize deadheading. They use a variety of logistics software and skills to avoid deadheading wherever possible.

Dispatcher training term: Handle

Dispatch schools also teach students how to use a CB radio. A CB handle is a name that a truck driver uses when talking on the CB.

Why is it important to graduates of dispatcher courses: The CB radio is just one of the many communication tools students are expected to master. Learning the terminology is part of the process. (see You’re breaking up below)

Dispatcher training term: You’re breaking up.

“You’re breaking up,” is just one of the many ways to let someone at the other end of a CB radio know that you haven’t understood something they’ve said.

Why is it important to graduates of dispatcher courses: To succeed in a career as a dispatcher, students need to have good communications skills. Learning the etiquette (and terminology) of the two-way radio will already go a long way to helping them develop good relationships with their drivers.

Dispatcher training term: Rookie.

Rookie is a term used to describe new truck drivers.

Dispatcher training term: Old hand.

An old hand is a driver with lots of experience – and the respect to go with it.

Dispatcher training term: Chicken coop.

Chicken coop is one of the many picturesque terms used to describe roadside weigh stations for trucks.

Why is it important to graduates of dispatcher courses: A “rookie” dispatcher could easily misunderstand a driver who is an “old hand,” and wonder if the chicken coop is a customer in the poultry industry.

After a few years at their post, dispatchers just may merit the term “old hand” themselves, as they learn the ins and outs of communicating with drivers and clients, using a highly specific vocabulary that people outside the industry may have never heard of, let alone understand.

Visit Automotive Training Centres for more information on dispatch schools.