Schools Training

Specialized Skills for Office Communications

15 MAR 2013
Career Path : Administration

Smooth, professional inter- and intra-office communications are part of maintaining efficiency in a company. Facilitating these is one of the main goals of a business administration diploma. Indeed the office can be seen as the brain of a business, and the admin its brain cells. To extend the metaphor, multi-office organizations are like complex organisms. Without clear communication, thousands to millions of dollars can be wasted. The company can even be at risk for legal prosecution in the instance of a serious mistake.


For any office, some communication efforts are focused with the outside world. If this is a place focused on sales, marketing and advertising, this is their meat and drink. Even if not, even the most insular, internally focused office may on occasion have their internal communications put on display, such as in the instance of a lawsuit. They will also need to communicate between departments and scale how things are said and what they say accordingly. For example in a factory, it is important to recall that not everyone is a graduate of a business college in Ontario. On the assembly line, what makes sense may sound like a bunch of corporate jargon.


Internal communications are the messages that get passed between people within an office.  At the simplest level, that can be as easy as someone stopping by someone’s desk, or standing up and making a general announcement. But this would be disruptive if this was done every single time someone needed to say something. Furthermore it’s no way to have a discussion with multiple people. The time honoured tradition of a meeting is probably something you’ll be familiar with before you even set foot in a business college in Ontario. These regularly scheduled gatherings are usually done outside of the main office area. Still, even these need additional structure.


Another thing you will learn as part of a business administration diploma is the correct structure for meetings, presentations, business letters and emails, and even general memos. There is a professional vocabulary, usually industry focused jargon, which summarizes complicated industry concepts simply, and even filing and archiving.


That latter part might not seem to be a part of communications, but it can be so important that some companies employ someone with a master’s degree in library science to look after the records. Tax paperwork, including expense records, salary information and recorded profits, protect the company from running afoul of either tax law or employment law. Other things to be kept are contracts, past communication efforts and even research attempts and patents. A company may also have a list of potential clients or resumes on file for the next hiring session. If these are not well files, again, you are at risk for money wasting inefficiency.



Visit Academy of Learning College Toronto for more information on communications, like customer service training in Toronto.