Schools Training

The Many Roles of A Trucking Dispatcher

10 JUL 2012
Career Path : Automotive

The typical impression we get of the trucker’s life is one of solitary work on the lonely road. Long nights and endless cups of coffee with nobody to talk to but their own internal dialogue. But this isn’t so. There is an entire fleet of dedicated workers who are there to support and back up the truckers as they carry the weight across endless highways and byways. Ever wonder who is that disembodied voice coming over the trucker’s radio? This stationary worker is the automotive dispatcher, and this person has a multifunctional role which helps the trucking industry stay on the road to success.

The dispatcher has a great many responsibilities and requires a thorough training program.  They must be familiar with a diverse set of skills relating to the transportation industry, international customs regulations, customer care, scheduling and geography, and basic business skills.

Truckers have to remain focused on the road. They can’t be expected to prepare for themselves any of the necessary information and documentation that might be needed when crossing national borders. The dispatcher must therefore do all the work ahead of time to make sure the load can easily move from one country to another with remaining in compliance to all specific customs regulations.  Importing and exporting goods across borders is such a large part of the trucking industry, as well as the entire manufacturing industry, that without the dispatcher doing all the due diligence for customs, these industries would fail to meet deadlines and clients would be without their needed products.

Sometimes a trucker does not have the time or energy to be fully aware of the load they are moving, let alone the physical capacity to assist in the loading of their own freight. Before the many hands and machines begin loading up the cargo, the dispatcher has the important role of serving as a load planner and manager. In order to optimize the amount of cargo that can fit on a truck, the dispatcher must be familiar with a complex system of volume and weight that plays a part. There are many software programs used for this purpose which are taught in dispatch training courses.

Once the cargo is loaded, the next important part of a trucker’s journey is knowing the optimal route. The dispatcher must be a master in planning the trip before the trucker sets off. Dispatchers also must be constantly aware of any changes in a route due to construction or accidents, and is there to instantly relay that information to the road and spontaneously help decide on the next best route. Dispatcher courses equip the dispatcher with a familiarity with trip planning and provide experience with unexpected problem-solving situations.

Finally, the dispatcher not only aids truckers in their work, but also provides a service to the transportation companies. By analyzing the feedback from previous journeys, the dispatcher uses this information to suggest new ways to increase company profits.

If you are looking for a career that lets you make critical decisions for the operations of a trucking company, and serves as the eyes, ears and mind of the road, consider a career as a trucking dispatcher.

Visit the Canadian Automotive And Trucking Institute for more information on dispatcher training.