Schools Training

The Human Touch for Graduates in Medical Office Assistant and Personal Support Worker Courses

19 DEC 2012
Career Path : Healthcare

Medical office assistant and personal support worker courses alike emphasize professionalism, and you must never neglect this, but there are certain skills and techniques you can learn to compliment your school provided know how.



Active listening that shows you’re involved with the conversation is an essential communication skill. As a medical office assistant, you are often the first point of contact for people experiencing health problems. Meanwhile, as a personal support worker, you’ll see the same patients or clients day in and day out, and by developing an open line of communication you may be able to spot problems long before they come to the attention of a doctor or a nurse. Many people do not like to complain to strangers, but if they feel you’re friendly, they may even tell you things they wouldn’t otherwise be comfortable disclosing to anyone. With the medical knowledge you learned in your personal support worker or medical office assistant courses, you’ll ten be able to advise them to pass it onto a doctor to get the treatment they need.



While you should always use discretion with people’s health, friendly greetings, smiles and inquiries after friends and family can make a grim medical visit seem less arduous. Your work uniform has to conform to the environment, which usually means you’ll be wearing surgical scrubs, but you usually have a lot of personal leeway with patterns and colours. It may seem like a small thing, but a cheerful print or a bright colour can light up the sickroom. These can be great conversation starters, and distract children frightened by treatments like needles. Finally, though your personal support worker courses may have emphasized dignity, a little humour will help patients feel more comfortable when they’re at their worst and most vulnerable.



When you’re suffering from a medical ailment or an illness, life can seem like an unkind place. You may be in immense amounts of pain or under physical or doctor ordained restrictions. Though you should never countermand treatment instructions, for example giving food to a patient on a fast, over time you will be familiar with certain aspects of the healthcare process, for example knowing that patients will be dizzy after certain procedures or know that as a personal support worker the client you are looking after has a favourite pair of slipper. And even if your medical office assistant courses may keep you moored to your desk, you can still do small touches like offering a glass of water or helping patients review complicated steps in administrating medication regimes.



Visit Algonquin Careers Academy for more information on medical office assistant and personal support worker courses.