Schools Training

Dispatchers and Other Transportation Operators

10 OCT 2012
Career Path : Automotive

If you think of the transportation industry as a body with long limbs stretching down endless highways handing out goods and bringing them back, then the dispatching operations could be the brain. They organize everything, bringing together manufacturers, cargo, trucks, drivers, and customers into one big network.  And not just the organizing brain, but also the eyes and ears, for they need to visualize the geography and routes, and remain in constant communication with the drivers and clients.


Dispatching isn’t always one specific job, but could be considered a department in the larger transportation industry. Within this department, there will be individuals specializing in just dispatching. But their responsibilities may overlap with other individuals in this department, for example:


– Fleet

– Licenses and Permits

– Billing

– Customer Service


Learning how to work as a dispatcher as well as in any other of these dispatching-related jobs is something that is best taught in a combination of a school atmosphere with an internship or other kind of practical work experience. A good school could also have facilities that simulate real-life dispatching scenarios that lets one practice safely any of the above-mentioned jobs. Choosing the right dispatcher course should therefore take into consideration a school’s faculty, facilities and job-placement programs.


Here are some descriptions of the specific tasks of some of the other jobs in a general dispatching career.




Supervising the fleet involves keeping track of all the trucks and other transportation vehicles. One must make sure everything is inspected and running smoothly and all that all necessary repairs are up-to-date. A fleet supervisor will also assign the appropriate vehicles to each specific job.


Licenses and Permits


Traveling across different provinces and countries can involve obtaining specific licenses and permits for transportation. Knowing about specific local taxes and fees is part of this job, and making sure the driver has all the documentation.




Every transportation job is different: different distances, weights, amount of trucks, and number of delivery stops. All of these factors are worked into calculating the specific cost of the job by a billing administrator, and determining how to price the job for the client.


Customer Service


These people will often open the account between the client and the transportation company and to obtain all the necessary details to pass onto billing, fleet and the other departments.  They also handle concerns of the client or driver during a job, such as loss, damage, or unexpected changes to the cargo or destination.


Dispatcher schools can give one a taste of each of these specific departments before one decides on a specialization. No matter which department one chooses to work in, having a good background and experience in all of them can only ensure a smooth functioning for the entire dispatching network.



Visit the Automotive Training Centres to find out more about dispatcher training.