Schools Training

What is Dispatcher Training?

13 DEC 2012
Career Path : Transport Operations Specialist

Managing vehicles, goods and people moving to and fro requires specialized dispatcher training. Whether sending out tow trucks to stranded drivers in the early hours of the morning, or directing a hundred truck fleet across the continent, a professional dispatcher needs skills they can get through dispatcher schools and hard study that makes them a valuable part of the transport industry.


Dispatcher skills

To do their job, dispatchers need to learn how to communicate over the radio and understand the needs of the transportation industry. For example, the phonetic alphabet, which replaces letters with easy to understand words, prevents the risk of confusion and miscommunication in radio. While many letters sound very similar, phonetic alphabets, as developed by the military can allow the easy transmission of call signs, spelling and strings of information like licence plates or cargo codes. Dispatcher training also includes both geography and road rules knowledge. When a dispatcher is directing a fleet they must know what routes are best and if they can even accommodate heavy trucks, or if traffic would frustrate taxi passengers. They will learn the necessities for every sort of cargo, from livestock to hazardous or flammable chemicals, and the symbols, vocabulary and slang to particular to people who work on the road. They will also need to follow up on traffic and weather updates and even prevent accidents by reminding drivers to follow laws governing the number of continuous hours drivers can spend behind the wheel.


Finding and choosing dispatcher schools

Would be dispatchers can start by self-directed study, but getting serious about the profession can be helped with courses taken through dispatcher schools. Some programs are offered by correspondence, online or through traditional mail in methods, preparing students for radio certification and similar, in a completely flexible way. Often all students need is access to a computer or a few quiet hours to review materials. Meanwhile, for more hands-on or classroom led learning, students can look to community colleges or general, privately owned career colleges. These can involve part time or full time programs and some schools offer both. Another place to look is for auto mechanic schools in your area. While some vocational colleges focus only on the workings and repair of cars, many offer a variety of programs from sales and auto insurance advising, to the dispatcher training that you want. Of course, regardless of if you’re considering auto mechanic schools or more general institutions, each student must consider their learning style and budget, and the facilities the school offers. For example real time spent operating a radio will be harder by distance education.


Once dispatcher training is completed, students are ready to start applying for jobs. With industry opportunities in everything from freight to directing a limo fleet, you can be confident your dispatcher training will not have been wasted and you can start using your skills right away.


Visit the Automotive Training Centres for more information on dispatcher schools.