After Dispatcher Training, a Route Masterâs Best Friend is the Computer
Career Path : Transport Operations Specialist
If telling colleagues where to go and how to get there sounds interesting, consider taking dispatcher training. You could work for a trucking company, a police force, emergency services, a cab company or a courier company, operating the two-way radio, yes, but also what is becoming the most important tool for graduates of dispatcher schools: computer assisted dispatching (CAD) technology.
CAD is now one of the main components of dispatcher training, and one of the reasons why some employers may prefer to hire applicants who have already completed a dispatcher course.
Whether working for a police force or a trucking fleet, graduates of dispatcher schools have to know the best, most efficient routes. They have to decide who should go where when and how.
Graduates of dispatcher training can not be expected to rely solely on their personal knowledge when it comes to mapping out routes. A dispatcher working for a trucking company might be mapping out routes for all of North America!
That is why some dispatcher schools have practice consoles, where prospective dispatchers can hone their skills, on the software and hardware that they can expect to find in the field.
Graduates of dispatcher schools who go on to work for a police department can expect to work with CAD that takes into account the following complex selection of information:
– the type of incident being called in
– the personnel on hand
– the address in question
– information from alarm companies
Ideally, you will be exposed to a variety of CAD tools in the average dispatcher course, since different industries tend to favour different tools. There are even different preferences between organizations within the same sector.
Given the wide variety of tools, perhaps the best skill one can acquire in dispatcher training is adaptability: the willingness to quickly master new computer tools. Over the course of your career, as you change agencies, or sectors, you may be asked to work with a number of CAD tools.
As graduates of dispatcher schools advance in their careers, they may find that they base their choice of workplace on the quality of the CAD tools on offer. In an emergency situation, for instance, in the case of a 911 call, a dispatcher needs to know that they are using the best possible tools for the situation. This means software that pinpoints the best team to respond to the call, and the best route for them to take.
When considering dispatcher schools, remember to ask information about the CAD tools taught in the program.
Contact Automotive Training Centres for more information on dispatcher training.