Schools Training

Combine Cars and People Skills As an Automotive Service Advisor

8 JAN 2013
Career Path : Automotive

If you’ve ever wondered how to combine your interest in cars with your people skills, look no further than the position of Automotive Service Advisor. It’s an exciting and critical role that you can break into by enrolling in an Automotive Service Advisor Training program.

The position of advisor is very unique in the automotive world, as it combines technical knowledge of cars, trucks, and other vehicles, with the soft skills required to interact with the public on a daily basis. The basic job responsibility is to understand what the issue is from the customer, explain it to a service technician, and then respond back to the client with the technical diagnosis using easy-to-understand language. Perhaps partly because the position requires a mastery of technical and soft skills, Automotive Service Advisor Training program graduates can look forward to attractive salaries. While actual compensation figures vary by region and city size, most advisors earn $40,000 to $60,000.

Program graduates can find employment in a number of different types of organizations, including:

  • New and used car dealerships
  • Automotive repair facilities
  • Automotive specialty shops
  • Aftermarket stores
  • Heavy duty truck repair facilities
  • Vehicle rental companies

Multiple Job Opportunities in the Automotive Business

Within these different areas, Automotive Service Advisor Training program graduates can hold a variety of jobs, either as entry level positions, or as more senior positions once they have accumulated more experience. Some examples include:

  • Service Consultant/Service Writer
  • Daily Rental Consultant
  • Assistant Manager
  • Service Manager
  • Rental Car Manager
  • Fixed Operations Manager

Because of the technically complex – and ever-changing – nature of cars today, Automotive Service Advisor Training programs are very comprehensive, covering a wide range of automotive knowledge. Students learn the fundamentals of engines, transmissions, fuel injection systems, auto bodies, sound systems, etc. Just as importantly, students are also taught the critical soft skills they need to converse with customers and provide excellent service. Soft skills covered in a typical program would include learning how to greet customers, take note of customer’s comments and concerns, explain repairs to customers, and handle complaints. Students will also be trained in the more administrative aspects of the field, such as writing service orders and customer comments, estimating repair costs, and test-driving vehicles to ensure that all necessary repairs have been made.

So if you’re always wanted to combine your facility with public relations with the excitement of the car industry, look no further than an Automotive Service Advisor Training program.

Contact the Automotive Training Centre for more information on their Automotive Service Advisor Training Program.