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4 Tips for Clinic Clerical Support Jobs

12 JUL 2013
Career Path : Dental Care

The health care industry employs workers with a wide variety of skills and responsibilities. In addition to highly trained personnel such as doctors, nurses and technicians, workers in administrative or clerical roles also are essential to serving patients. Elderly patients are living longer, and chronic health concerns such as obesity increase the health care needs of the population. So demand for health care workers is only likely to increase. Economic pressures have resulted in more treatment being done at relatively low cost facilities such as clinics. Now is a great time to pursue clerical support jobs.

Clerical workers in a health care setting face a variety of difficult challenges every day. Government regulations significantly influence what information must be tracked for patients depending on their condition and the treatments they receive. Although doctors and other caregivers will make the key decisions about treatment, a new clerical worker will be expected to quickly become familiar with common scenarios. Insurers present additional difficulties. Different insurance companies often have different forms or procedures, all of which must be learned by the clerical worker. Today most facilities use computers, but that can be another source of headaches. The computer software may be poorly designed, or may not fully support the needs of the facility. Sometimes it is necessary to track information using both paper and computers, and to manually reconcile different systems.

In many clinics, clerical workers interact directly with patients. This presents more challenges. Many patients will feel ill, which can make them irritable. Some will not know what is expected of them. Some will have forgotten to bring essential paperwork. Some will make unreasonable demands. Some will be unhappy about long wait times.

Despite these challenges, clinic clerical support jobs can be very rewarding. Do you enjoy helping people? Do you enjoy being highly productive in a fast paced environment? Do you enjoy doing detailed work with great accuracy?

To improve your chances of getting a job, do the following:

1)       Present yourself as professionally as possible. This work requires attention to detail and accuracy. Often it requires interaction with the public. Demonstrate that you have the right attitude for this kind of work.

2)       Cultivate your patience. You will deal with complicated forms and procedures, unhappy patients, and stressed out coworkers on a regular basis. Be ready to show your potential employer that you can maintain your composure through it all.

3)       Learn everything you can about the job even before you apply. Very good medical office assistant courses are available to the ambitious and would be great preparation.

4)       Demonstrate your commitment to the field. Employers prefer to hire people who are really interested in the work rather than someone just looking for a job. If you want to work in a dental clinic, for example, consider taking dental assistant training. This would also position you to take on additional responsibilities sooner. Employers respect career minded applicants.

Visit NAHB for more information on careers, such as payroll training.