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4 Important Things For Receptionists To Remember

17 SEP 2013
Career Path : Business

You’ve applied for the position, and after the obligatory interview you have been called back to discuss what role you will be playing within their organization.  As the receptionist in a physician’s office you will the public face of that office and as the first person most patients will come into contact with, your role in the organization is of critical importance.  Whilst attending to the many varied duties that may land on your desk over the course of the day, it’s best to remember these four important facts to ensure a smooth running medical office.

1)      Attitude Matters

As Mary Poppins liked to opine, “A spoonful of sugar helps the medicine go down.”  This notion applies equally well to the reception the patient receives prior to even seeing the doctor to get the requisite prescription for the aforementioned medicine.

When it comes to indelibly etching the professional reputation of the office into the minds of the buying public, you actions will be the catalyst for ensuring that mental etching results in a positive experience.  As such, to thrive in this environment you should always remember to have a positive and empathetic disposition that’s buttressed with an excellent sense of humor, and backed with the ability to handle whatever challenge that might walk through the door at any given time.

2)      Skills Matter

While the nominal role of an office receptionist is to greet the public, and field the incoming calls hoping to schedule a visit, the reality for a medical office assistant is that they will be entrusted with a myriad of responsibilities over the course of the day.  As such, tasks as mundane as data entry, and as exciting as planning a new children’s outreach component to the practice, may be on the agenda on any given day.

To thrive in this environment therefore, it behooves you to remember that your ability to perform the job is conditional on the skills you bring to the table.  Whether this involves learning the latest bookkeeping program, or applying the theories you learned in business school will depend on the demands of your particular office.

3)      Resourcefulness Matters

Operating in a fast paced medical environment requires flexibility and resourcefulness to deal with the wide range of patients and issues that may come through the door.  Face it, the worst things always happen when the managers are away and you will find yourself as the MacGyver of the office as you attempt to assemble a patchwork of solutions to a myriad of different problems in their absence.  As such, remember to be resourceful.

4)      You Matter

Albeit you are nominally at the bottom of the organizational food chart when it comes to your position in the office, it’s very important to always remember that the public’s perception of the medical practice begins with their interaction with you.

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