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3 Skills to Bring To Emergency Response Dispatcher Training

21 NOV 2013
Career Path : Career

An emergency response dispatcher is a very demanding job that requires a specific skill set.  Here are three essential qualities to bring to your emergency dispatcher training.

  • Having the ability to multitask

The job of an emergency dispatcher allots officers, fire suppression personnel, or medical personnel to the scene of various emergencies or accidents.  Being an emergency dispatch is much more than just answering calls.  Emergency dispatch must coordinate the deployment of the necessary personnel based on what the incident requires.  Once a specific unit has been contacted, the dispatcher must remain in contact with all units on the assignment to maintain location and status of the incident.  A dispatcher must also be able to properly input data into the system, no matter what the situation may be.  There will always be a need to input, retrieve, and update information in numerous computer systems.

A dispatcher may have to guide a caller though a series of life saving medical or emergent instructions until the necessary personnel arrives on the scene.  All of this information will need to be given according to procedure all the while maintaining contact with personnel and keeping the caller calm.  Although dispatcher training will teach you all the necessary procedures, the candidate must possess the ability to multitask to efficiently carry out the duties of the position.

  • Being flexible

An emergency dispatcher isn’t always sitting behind a computer answering phones all day.  A dispatcher may be asked to provide testimony in court in regards to criminal or traffic cases.  Emergency dispatchers are required to learn how to operate a plethora of communications systems including radios, telephones, and computers, as well as keeping accurate shift reports.  Multiple radio frequencies may need to be monitored at one time.  In addition to emergency calls, a dispatcher may have to assist with non-emergency calls, such as noise complaints.  Department personnel may also require assistance from a dispatcher for many reasons. An emergency dispatcher may have to work long shifts that include nights, weekends, and holidays.  In dispatcher training, you will soon find that flexibility is required to work in this field.

  • Being a Problem Solver

In the event of any emergency, it is imperative to remain calm so that a solution to the problem can be determined.  An emergency dispatcher, has the task of diagnosing, analyzing, and providing a remedy for all situations,  not only does emergency dispatch process incoming calls from the public, but oftentimes have to prioritize these calls.  The dispatcher will have to make connections between all the data in a single situation to arrive at a conclusion.  Solving various problems will be done on a day to day basis in this position. All automotive careers encourage problem solving, but an emergency dispatcher will be particularly focused on big picture and interpersonal challenges.

It’s a good idea to consider if you have these three talents before you embark on dispatcher training, but if not, luckily time and practice will help.

Visit Automotive Training Centres for more information on other career paths like becoming an automotive technician.

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