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3 Rules For Professionalism For Clinic Receptionists

25 NOV 2013
Career Path : Healthcare

Clinic receptionists have demanding, interesting jobs that require a great deal of professionalism. For those who aren’t accustomed to working in this type of environment, it can be quite a challenge. The good news is that once you understand the basics you’ll be able to handle yourself in a professional manner. Let’s discuss the top three things you need to know about maintaining professionalism.

Confidentiality is Key

First and foremost, it is essential to respect the confidentiality of your clients. When you call a client to confirm an appointment, don’t leave all the information on their voice mail. You never know who may hear it. Instead, just say you’re calling to confirm their appointment and indicate the day and time of their appointment. You don’t need to get into specifics of what the appointment is for, or even who the doctor is if it’s a sensitive specialty. The same is true if a family member answers your call. Don’t assume that a patient has discussed their medical condition with their spouse or other family members.

You must also be careful not leave sensitive material lying around – even for a moment. For example, if you’re working on a patient’s file and you need to get up to make a copy, close the folder you’re looking at, or lock your computer if you’re looking at their information on the computer. You don’t want someone to come to your desk while you’re away and be able to view sensitive information.

Training is Essential

You can’t be professional if you don’t have a background in the field in which you’re working. This doesn’t mean you have to get a medical degree to be a receptionist in a doctor’s office, but take medical office assistance courses could help you further your career. Likewise, dental assistant schools can be very helpful to those working in the dental field. The more training you have, the more confident you’ll be, the more professionally you can behave, and the more potential employers will be interested in hiring you.

Professionalism Starts Before You Leave the House

There’s a lot of focus on professionalism when it comes to confidentiality and how you perform your job duties, but it’s also important to think about the way you dress and your general hygiene. You’ll learn in dental assistant schools that many in these fields wear scrubs or uniforms. Make sure yours are clean and pressed every day when you leave the house. Bring an extra uniform to work so if something happens you can change during the day. In order to be truly professional, you must start by looking the part.

These tips can help you earn the respect and truck of those you work with. Going the extra mile to take medical office assistant courses, or dressing impeccably every day can make a big difference in your career.

Visit National Academy of Health and Business for more information on other career paths that require professionalism like payroll training.

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